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Serene Sleep

April 2019

Terms and Conditions of Trade


Summary of Important Terms

Set out below are the full terms and conditions relating to our services.  It is important that you read these terms in full, but we also wish to bring the following key points to your attention:

  • If you cancel on less than 48 hours’ notice we are entitled to invoice you for 50% of the Price
  • Consultation fees MUST be paid in full prior to your consultation.
  • If you have bought a consultation package that includes 4 weeks of follow up support and persistently fail to respond to scheduled follow up calls or emails then we have the right to terminate the package early and not pay you a refund.
  • Consultation calls that are in addition to the amount included in your standard package will be subject to additional charges.


1.       GENERAL

1.1      In these Terms and Conditions:

(a)    “Agreement” means any order relating to the Services, and these Terms and Conditions.

(b)    “We” or “Us” means Annette Faamausili trading as Serene Sleep and her successors and assigns.

(c)    “You” means the person, firm, company or entity buying Services from us.

(d)    “Services” means all Services We will supply to you under a proposal, order or invoice relating to infant sleep solutions.


2.       PRICE

2.1      Price plus tax: You will pay the price indicated on the invoice, order form or other similar document issued by us (“Price”), together with the amount of any Goods and Services Tax or any other tax which may be payable in respect of the supply of Services or otherwise under these Terms and Conditions.

2.2      Quotation: Any quotation we have made for the supply of Services constitutes an invitation to treat and not a binding offer.  All quotations lapse after 30 days but We reserve the right to change or withdraw any quotation without notice at any time.

  • 3Change to Price: During the provision of the Services you may request additional services to those supplied in the agreed package. In such circumstance we reserve the right to charge additional fees.

2.4      No deductions: All payments by you will be full, free and clear of any deduction, withholding, set-off, counterclaim or other claim.

2.5      Cancellation: Where cancellation occurs within 48 hours of the time set for performance of the Services we reserve the right to charge a cancellation fee of 50% of the Price.


3.       PAYMENT

3.1      Payment of balance: You will pay your account prior or on the day of your booked consultation.

3.2      Acceleration: Notwithstanding such credit period, full payment for all unpaid Services will become due immediately upon:

(a)    You or any guarantor becoming insolvent or bankrupt;

(b)    The commencement of any act or proceeding in which your or any guarantor’s insolvency is involved; or

(c)    You or any guarantor resolving to wind up or being ordered to be wound up or having a receiver, liquidator of official manager appointed in respect of all or any of your assets; or

(d)    You or any guarantor ceasing to trade.



4.1      Default interest: Failure by you to make payment in full of any amount payable pursuant to this Agreement on the due date constitutes a default and, without prejudice to any other rights or remedies available to us, simple interest at 1.5% per month will be payable upon demand and from the due date until payment.

4.2     Legal costs: You will indemnify us against all loss, costs and expenses, including legal costs on a solicitor/client basis, which We may suffer or incur as a result of any failure by you to make due and punctual payment.



5.1      Time: We undertake to use reasonable endeavours to deliver the Services within the time specified by us but dates we give for performance will be indicative only.  No date specified by you will be binding on us without our written agreement.

5.2      Use of reports: Any reports prepared or procured by us as part of the Services are to be used only by you.

5.3      Services to be supplied: You acknowledge and agree that the Services are limited to those set out in the invoice, order form or other similar document issued by us

  • 4 Disclaimer: You acknowledge that the Services do not constitute medical advice. If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider. If, at any time, you think your infant may be suffering from a medical condition you should seek medical advice.



6.1      Information: you will provide us with any relevant information required to enable us to perform the Services. Where information provided by you is incorrect and we are required to undertake additional work we reserve the right to charge for such additional work.

6.2      Participation: You are expected to participate fully in the Services and positive results depend on this.  Some of our Services include follow up calls to you on scheduled days.  If you repeatedly fail to answer or respond to missed calls within 48 hours we reserve the right to terminate this Agreement.  If we do terminate the Agreement under this clause you will not be entitled to a refund.

6.3      Health and Safety: If we need to come to your home it is your responsibility to ensure that all safety measures have been taken so as to comply with all applicable health and safety laws. Prior to us attending your home to perform the Services you will:

(a)    Inform us of all applicable health and safety rules and regulations that may apply at the site;

(b)    Notify us promptly of any risk, safety issues or incidents that may arise or may have arisen at the site that are relevant to our provision of the Services.

6.4      Right to delay or cancel: If we are concerned about the presence of any hazards or risks at the site we may, in our absolute discretion, delay the performance of some or all of the Services or cancel any order by notice in writing to you.



7.1     We warrant that:

(a)    We have the right to enter into this Agreement;

(b)    We will perform the Services to a reasonable standard of care and skill;

(c)    We will perform the Services in accordance with relevant laws.

7.2      We will take reasonable steps to ensure that while at your home our personnel comply with any health and safety requirements and other reasonable security requirements made known to us by you.


8.       LIABILITY

8.1      Consumer Guarantees Act: As a consumer, you have certain rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Those rights apply alongside these Terms and Conditions and are not affected by anything in this clause.

8.2      Limitation of liability:

(a)    Claims: We will have no liability for unsatisfactory Services unless you notify us in writing of your claim within 7 days after performance of the Services;

(b)    We will have the option, exercisable at our discretion, to replace or give credit for any services in respect of which any claim is made or proven or to refund a portion of the price paid for the Services, thereby fully discharging all our legal liability;

(c)    We are not liable for any loss caused by you, or any loss that results from your failure to take reasonable steps to avoid or minimise your loss;

(d)    Notwithstanding any other provision of this agreement, neither party will be liable for indirect, special, consequential or similar damages or losses, including but not limited to loss of profit or revenues or other financial or economic losses of any kind and whether or not the other party has been advised of the potential for such damages.

8.3      No guarantee: Our Services include advice and training that you and your family are best placed to implement.  For this reason, and because your infant is a unique individual, We cannot guarantee results.


9.       GENERAL

9.1      Events outside our control: If any cause beyond our reasonable control including but not limited to order of a government or other authority, strike, lockout, labour dispute, delays in transit, difficulty in procuring components or equipment, embargo, accident, emergency, act of God interfere with our performance of any of our obligations under these Terms and Conditions then we may at our sole discretion suspend our performance of any such obligation or cancel any contract for the purchase of Services and we will not be liable to you in any respect.

9.2     Waiver: These Terms and Conditions remain in force notwithstanding any neglect, forbearance or delay in enforcement.  We will not be deemed to have waived any condition unless such waiver will be in writing and such waiver will only apply to the particular transaction to which it refers.

9.3      Severability: If any clause or provision of these Terms and Conditions will be held illegal or unenforceable by any judgment of any Court or Tribunal having competent jurisdiction, such clause will not apply to this Agreement.  The remaining provisions of this Agreement will remain in full force and effect as if the clause or provision held to be illegal or unenforceable had not been included.

9.4      Privacy Policy:Any personal information collected by us in connection with this Agreement will only be used or disclosed for the purposes of ensuring performance of this Agreement and any future like arrangement or arrangements. This may include disclosure within our organisation and to other parties involved in performing the Services. We agree to comply with relevant privacy laws in respect of any personal information collected in connection with the provision of the Services and any future like arrangement or arrangements.

9.5      Electronic Communications: You consent to receive commercial electronic messages from Us.  If you wish to opt out of receiving these messages tell us in writing and we will remove you from the mailing list.

9.6      Confidentiality: Each party must keep confidential during the term and after termination of this Agreement the existence and terms of this Agreement and all information of a confidential or sensitive nature supplied by the other party to this Agreement except to the extent that disclosure is required by law or where such information is or becomes available in the public domain without breach by a party of its confidentiality obligations under this Agreement.  A party may disclose such information to its legal and other advisers, bankers and other persons who are subject to an obligation of confidentiality.